FAQ
Frequently Asked Questions (FAQ)
Welcome to the Arilas FAQ section! We’ve answered some of the most common questions to help you quickly find the information you need about our sweaters, shipping, returns, and more.
GENERAL QUESTIONS
Q: What is Arilas?
A: Arilas is an online store offering a premium selection of classic sweaters and kids’ sweaters. Our collection is designed for those who value comfort, quality, and timeless style.
Q: What materials are Arilasproducts made from?
A: Our sweaters are made from high-quality, skin-friendly materials such as cotton blends, cozy wool, and other soft, breathable fabrics — perfect for all-day wear.
Q: How can I contact Arilas customer support?
A: You can reach our friendly support team through the “Contact Us” page on our website or by emailing us at support@arilas.shop. We’re always happy to assist you!
ORDERING AND SHIPPING
Q: How do I place an order on Arilas?
A: It’s easy! Browse our collection, choose your favorite sweaters, and complete your purchase through our secure and user-friendly checkout process.
Q: When will my order be shipped?
- Handling Time: Orders are prepared for shipping within 1–2 business days (Monday to Friday).
- Transit Time: Most orders arrive within 4–6 business days.
- Cut-Off Time: Orders placed after 5:00 PM (EST) will be processed the next business day.
- Total Delivery Time: Typically 5–8 business days, including processing and shipping.
Q: What are the shipping costs?
A: We offer free shipping on all orders — no hidden fees.
Q: Can I track my order?
A: Yes! Once your order is shipped, you’ll receive a tracking link to follow the delivery through our “Track Your Order” page.
Q: What payment methods does Arilas accept?
A: We accept a variety of secure and convenient payment options, including:
Credit & Debit Cards
- PayPal
- Venmo
RETURNS AND EXCHANGES
Q: What is Arilas return policy?
A: We offer a 30-day hassle-free return policy. If you’re not satisfied with your order, you can return it within 30 days of delivery. Please visit our Return Policy page for full details.
Q: How do I initiate a return or exchange?
A: Visit the “Returns” section on our website and follow the step-by-step instructions. If you need help, our support team is ready to assist you at any time.